E&C Training Solutions is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

E&C Training Solutions provides training services including first aid, health and safety, and related courses.

For the purpose of data protection law, E&C Training Solutions is the data controller of your personal data.

What Information We Collect

We may collect and process the following personal data:

Personal details – name, contact details (email address, phone number), job role, employer

Booking information – course bookings, attendance records, and course history

Certification details – assessment outcomes and certificates issued

Payment information – billing address and transaction details (we do not store full card details)

Communication records – emails, messages, and enquiries

How We Use Your Information

We use your personal data to:

process course bookings and deliver training

issue certificates and maintain training records

communicate with you regarding courses, updates, or enquiries

process payments and invoices

meet legal and regulatory requirements

Lawful Basis for Processing

We process your data under the following lawful bases:

Contractual obligation – to deliver training and services you have booked

Legal obligation – to meet regulatory or awarding body requirements

Legitimate interests – to manage our business, improve services, and maintain records

Sharing Your Information

We may share your data with:

Awarding bodies (where applicable) for certification purposes

Freelance tutors or associates delivering training on our behalf

Payment providers and accountants for financial processing

Regulatory authorities where required by law

We do not sell or share your personal data for marketing purposes.

Data Retention

We only keep your personal data for as long as necessary, including:

Training and certification records – typically retained for compliance and verification purposes

Financial records – retained in line with HMRC requirements

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Your Rights

Under UK data protection law, you have the right to:

access your personal data

request correction of inaccurate data

request erasure of your data (where applicable)

object to or restrict processing

request transfer of your data

To exercise your rights, please contact us using the details below.

Cookies

Our website may use cookies to improve user experience and monitor website performance. You can control cookie settings through your browser.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

E&C Training Solutions
Email: info@ectrainingsolutions.wales
Phone: 01554 562021

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the

Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk